We use enquiry information to respond, understand requirements and prepare early-access or commercial next steps.
We do not sell enquiry information. This static website does not use advertising or analytics cookies.
Who we are
Arcanus is the operator of this website and the controller of personal information described in this notice.
You can contact us at hello@arcanusplatform.co.uk. The full legal entity name and business address will be published when the final trading entity is confirmed.
Information we collect
We may collect information that you choose to provide when contacting us, including:
- Your name, organisation, work email address and industry.
- Your current team size and the business challenge you choose to describe.
- Your interest in Arcanus products, Platform modules, pricing or early access.
- Correspondence and a record of discussions or agreed next steps.
Our hosting provider may also process limited technical information in ordinary access and security logs, such as IP address, browser type, requested page, date and time.
Please do not send confidential client data, special-category information or production credentials through a general website enquiry.
How and why we use it
| Purpose | Typical lawful basis |
|---|---|
| Respond to your enquiry and discuss a requested product or service. | Steps requested before entering a contract and our legitimate interests in responding professionally. |
| Assess requirements, Platform fit and early-access suitability. | Our legitimate interests in developing and offering suitable products. |
| Prepare a quote, onboarding plan or commercial next step. | Steps requested before entering a contract. |
| Protect the website, prevent abuse and diagnose faults. | Our legitimate interests in operating a secure and reliable service. |
| Meet legal, regulatory, accounting or dispute requirements. | Legal obligation or our legitimate interests in protecting legal rights. |
We do not currently use enquiry information for solely automated decisions that produce legal or similarly significant effects. We will not add you to unrelated marketing lists. Where consent is required for marketing, we will ask for it and provide a clear way to stop.
How long we keep it
We keep enquiry and correspondence information only for as long as reasonably needed to respond, assess a potential relationship, administer early access, maintain appropriate business records, resolve disputes and meet legal obligations.
Retention depends on whether an enquiry progresses, whether a commercial relationship begins and whether a longer period is required for legal or accounting reasons. Information that is no longer needed is deleted or anonymised where appropriate.
Your rights
Depending on the circumstances, UK data-protection law may give you rights to request access, correction, deletion, restriction or portability of personal information, and to object to certain uses.
Your right to object: you may object to processing based on legitimate interests. You have an absolute right to object to the use of your information for direct marketing.
Rights are not always absolute. We may need to verify your identity and may retain information where the law permits or requires it. If processing relies on consent, you may withdraw that consent at any time.
Questions, requests and complaints
Contact hello@arcanusplatform.co.uk to ask a question or exercise a data-protection right. We would appreciate the opportunity to address a concern directly.
You can also complain to the UK Information Commissioner's Office. Visit ico.org.uk/make-a-complaint for current guidance and contact options.
Changes to this notice
We may update this notice as the website, products, legal entity or processing arrangements develop. The date at the top shows the latest revision.